Thank you for shopping with us! We strive to ensure your complete satisfaction with your purchase. If you need to return or exchange a product, please review our policy below.
1. Returns
1.1 Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The return must be initiated within [30] days of the delivery date.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
1.2 Non-Returnable Items
For health and safety reasons, the following items are not eligible for return:
- Customized or made-to-order products.
- Items marked as final sale or clearance.
1.3 Return Process
To initiate a return, please contact our customer service team at chillaxindia9@gmail.com . We will provide you with a return authorization and instructions. Please ensure that the item is securely packaged to prevent damage during return shipping.
2. Refunds
2.1 Processing Time
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original payment method within [7-10] business days.
2.2 Shipping Costs
Original shipping costs are non-refundable. If the return is due to our error (e.g., defective item or incorrect product), we will cover the return shipping costs.
2.3 Restocking Fee
A restocking fee of [10%] may apply to certain returned items. This fee will be deducted from your refund.
3. Exchanges
3.1 Eligibility
Exchanges are subject to the same conditions as returns. Items must be unused, in original packaging, and returned within [30] days.
3.2 Exchange Process
To exchange an item, please contact our customer service team. If you wish to exchange for a different product, you may need to place a new order and return the original item for a refund.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at chillaxindia9@gmail.com . We will arrange for a replacement or refund, including any return shipping costs.
5. Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to us at:
- Email: chillaxindia9@gmail.com
- Phone: 9991190933